Returns & Exchanges
At Gaurav Gupta, we strive to ensure your couture experience is seamless, offering returns and exchanges on eligible items within 14 days of delivery. Please ensure all garments are unworn, with original tags and packaging intact to qualify for a refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Review
Once your request is submitted, our concierge team will review the details to ensure the items meet our eligibility criteria for luxury garments.
Secure Packaging
Carefully pack your items in the original designer box and attach the prepaid shipping label provided via email to ensure safe transit.
Processing & Refund
After our atelier inspects the returned piece, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing